Home What's New Information Registration Downloads Support
Contact Us 
 

APPRISOR™ Technical Support

We offer technical support via email only. You may also find the answer to your support issue by browsing our list of regularly updated frequently asked questions.

Frequently Asked Questions

  • What is APPRISOR™?
  • Which handheld devices are supported?
  • Can the APPRISOR™ viewer read other types of PDB documents?
  • How do I determine my Pocket PC’s processor type?
  • How do I download and install the APPRISOR™ Viewer?
  • I have downloaded an APPRISOR™ document, but I cannot find it on my handheld.

    Every time the APPRISOR™ viewer is run it will scan the handheld's memory for APPRISOR™ documents. All APPRISOR™ documents show in the viewer's document list. If a small icon is shown to the left of a document title, that document has been installed on a removable memory card. If the card on which the document is stored is not currently inserted in the handheld, when you tap the document title, APPRISOR™ will display a message prompting you to insert the appropriate memory card.

    Every time it is launched APPRISOR™ will automatically scan certain directories for APPRISOR™ documents on the handheld device and on any installed removable memory cards.

    For Palm OS handhelds: APPRISOR™ will find any documents on the handheld. In order to find documents on an expansion memory card, the document must be in either the /Palm/Programs/APPRISOR/ folder or in the /Palm/Launcher folder. Using the "Copy" function either within APPRISOR™ or the Palm OS App Menu will place the documents in the correct folder.
     
    For Pocket PC Handhelds: In order to be found on the handheld, APPRISOR™ documents must be in either the \My Documents folder or in the \My Documents\APPRISOR folder. On an expansion memory card, the documents must be in a \My Documents folder.

    If you believe you have installed an APPRISOR™ document on your handheld and do not see it:

    1. First make sure you have the APPRISOR™ viewer application installed on your handheld. It is required to view the documents.

      To check for the the APPRISOR™ viewer on a Palm OS® handheld, follow these steps:

      1. While on the Launcher ("Home" menu on the handheld), tap the "pull-down" menu button to the left of the Graffiti area.
      2. From the "App" menu item drop-down list, choose "Info…" This will show a list of all applications installed on the handheld unit. If your handheld supports removable storage media, a drop-down "Device" list at the top of the Info screen will let you switch between viewing the contents of your handheld and the contents of any inserted memory card.
      3. Scroll through the alphabetical listing. If the APPRISOR™ viewer is installed, you will see "APPRISOR" in the list.
      4. If you cannot find "APPRISOR" listed, install the APPRISOR™ viewer (APPRISOR.PRC), available in the downloads area of this site.
      5. If you still do not see the document, from the APPRISOR™ viewer’s document list tap the "Categories" drop down list on the upper right of the screen and choose "All" to display all documents.

      To check for the APPRISOR™ viewer on a Pocket PC handheld, follow these steps:

      1. From the Start Menu, select "Programs." You should see the APPRISOR application icon.
      2. If you cannot find "APPRISOR" listed, install the APPRISOR™ viewer appropriate for your handheld's processor type. The three different versions are available in the downloads area of this site.

    2. The APPRISOR™ viewer (on Palm OS only) or APPRISOR™ documents (on either Palm or Pocket PC) may be installed and moved to a removable memory card. If you have done this, be sure the correct memory card is properly inserted into the handheld.
    3. If the APPRISOR™ viewer is installed, run the software by tapping its icon under Programs from the Start Menu on a Pocket PC or on a Palm OS handheld's Launcher Menu. If you do not see the icon on a Palm OS handheld:
      1. Tap the "Home" icon to the left of the Graffiti area on the handheld.
      2. If the icon does not show, tap the "Categories" drop down list on the upper right of the handheld's screen and choose "All" to display all programs.
    4. From the APPRISOR™ viewer's document list, tap on the name of a document to open it.
    5. If you still do not see the document:
      1. On a Palm OS handheld: From the APPRISOR™ viewer's document list, tap the "Categories" drop down list on the upper right of the screen and choose "Al"" to display all documents.
      2. On a Pocket PC handheld: Use the File Explorer to locate the APPRISOR™ document and then be sure you place it in either the \My Documents folder or the \My Documents\APPRISOR folder.

  • How do I use the APPRISOR™ Viewer?
  • How much memory do I need on my handheld to run APPRISOR™?

Email Support

For email support contact: apprisor@mobilemedica.com

Email Validation

In an effort to ease delivery of APPRISOR documents for our users, we have implemented a new registration system. After July 7, 2003, the APPRISOR website requires all users to validate their email before downloading documents. Validation only needs to happen once. As with all information we collect, your email is protected by our strict privacy policy. Please read it here.

 

  © 2017 Mobile Medica™ Solutions Group, a Division of Digital Acumen, Inc.   Privacy Statement